Terms of Service

The service

Decode My Lease is an AI-powered information service that helps UK tenants understand their tenancy agreements. It translates legal language into plain English, identifies potential issues, and explains tenant rights. It is not a regulated legal practice and does not provide legal advice.

Important disclaimer

The information provided by Decode My Lease is for general information purposes only. It should not be relied upon as a substitute for professional legal advice. Every tenancy situation is different, and we recommend consulting a qualified solicitor, Citizens Advice, or Shelter for specific legal questions. Decode My Lease does not accept liability for decisions made based on the information we provide.

AI limitations

Our decode reports are generated by artificial intelligence. While we strive for accuracy, AI can make errors. The decode should be used as a starting point for understanding your tenancy agreement, not as a definitive legal interpretation. If anything in the decode concerns you, we recommend seeking professional advice.

Payments & refunds

Payments are processed by Paddle.com Market Ltd, who acts as our Merchant of Record. All prices are in GBP and include applicable taxes. We offer a 14-day unconditional money-back guarantee on all purchases. To request a refund, email hello@decodemylease.com within 14 days of purchase. Refunds are processed within 5-10 business days.

Acceptable use

You may use Decode My Lease for personal, non-commercial purposes to understand your own tenancy agreements. You may not use the service to generate bulk reports, resell the service, or use it for any unlawful purpose.

Changes to these terms

We may update these terms from time to time. Changes will be posted on this page with an updated date. Continued use of the service after changes constitutes acceptance of the new terms.

Contact

For any questions about these terms, email hello@decodemylease.com.